CRM Strategic Partnerships Technical Program Manager

CRM Partner Advisory Board:

• Design and stand up the ServiceNow CRM Partner Advisory Board from the ground up.
• Define the strategic charter and programmatic framework for the Advisory Board.
• Recruit, onboard, and manage relationships with select strategic technology partners.

Technical Advisory & Solution Design for Strategic Partnerships:

• Serve as the go-to technical authority on ServiceNow’s CRM product portfolio.
• Develop deep expertise in the extensibility models, APIs, integration frameworks, and platform capabilities of ServiceNow CRM products.
• Conduct technical discovery and solution design sessions with partners to identify integration opportunities.

Partner Enablement & Early Access Programs:

• Design and deliver early enablement programs for select partners on new CRM product releases.
• Create technical enablement materials, reference architectures, integration guides, and best-practice documentation.
• Coordinate with ServiceNow product teams, developer relations, and partner programs to ensure partners have the technical resources.