Partner Business Development Manager, CRM, EMEA North

Partner Strategy & Ecosystem Development:

• Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator.
• Identify and onboard CRM-specialized partners with the potential to scale and innovate.

Pipeline & Market Expansion:

• Drive partner-sourced pipeline for CRM and AI-powered customer workflows.
• Collaborate with sales, marketing, and partner teams to launch joint GTM initiatives and campaigns.

AI-Driven CRM Expertise:

• Build AI capability within CRM-focused partners, enabling them to deliver intelligent customer engagement solutions.
• Promote adoption of Now Assist for CRM use cases such as case summarization, intelligent routing, and virtual agent enhancements.