Own and maintain CoE standards, configuration policies, and naming conventions specific to the ServiceNow CRM platform.
Participate in solution design reviews for new CSM, SOM, FSM and Industry Solution requirements, ensuring proposed configurations follow low-code-first principles and adhere to CoE architectural standards.
Design and deliver role-based training programs for ServiceNow CRM end users, covering agent workspaces in CSM, sales workflows in SOM, and dispatch and scheduling in FSM.
Configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes.
Participating in workshops with customers to assess current processes and establish future-state processes.
Designing and delivering ServiceNow solutions with a technical architecture designed for long-term success.
Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026.
Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
Support the engagements efforts for Manufacturing-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Engage with stakeholders to understand their goals and challenges, providing expert advice.
Design end-to-end solutions using ServiceNow Industry products that align with business requirements.
Proactively analyze the current state and identify new options for improving ways of working.
ServiceNow is a global market leader in cloud computing, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Design, build, and operate the ServiceNow CRM Partner Advisory Board.
Primary technical advisor and solution design authority for strategic CRM technology partnerships.
Ensure partners can deeply integrate with, extend, and build agentic offerings on ServiceNow’s CRM platform.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The company's cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Guide discovery for project deliverables and lead technical requirements gathering sessions.
Provide knowledge-backed recommendations and educate clients on system functionality.
Design, validate, and implement critical system components in CRM platforms.
Zuri Group provides functional support and best practice guidance to clients, focusing on CRM implementations for nonprofit and higher education. They are a safe and inclusive workplace that values potential, curiosity, and willingness to learn.
Lead discovery workshops and technical demos that connect FSO and CRM solutions to real financial services challenges across the full customer journey.
Partner with sales to build pipeline, shape account strategy, and drive deals forward with domain credibility and technical depth.
Guide strategic programs in top accounts — roadmap alignment, customer journey sessions, and outcome-based value conversations with business and IT stakeholders.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Designs, develops, configures, and enhances TSA's ServiceNow platform supporting approximately 80,000 users.
Implements core ITSM processes and ITOM capabilities to provide visibility into its hybrid infrastructure.
Supports platform health and continuous improvement by managing instance upgrades, plugin administration, and performance tuning.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They focus on end-to-end managed IT services and support public sector agencies and commercial enterprises around the globe, being recognized as a Top Workplace committed to delivering secure and cost-effective solutions.
Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Lead requirements gathering, define RACI charts, and draft project charters.
Manage client expectations, coordinate with SMEs to clear blockers, and oversee third-party service delivery.
Translate functional requirements into technical recommendations.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Manage active Vanguard deployments and customer issue resolution.
Develop and manage reference activity and materials with stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They provide an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Serve as a technical expert on Wrike’s platform, helping customers understand how product capabilities can solve business challenges and deliver measurable value.
Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms.
Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations.
Wrike is a powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day. The company aims to bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Develop client partner relationships
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Act as the primary technical liaison for projects.
Define and architect technical solutions at a detailed level.
Mentor and guide developers and consultants on best practices.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive innovative business solutions and digital transformation with our customers.
Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform.
Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients.
ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500®, and they're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Lead strategic initiatives across Customer Success, Sales, Engineering, Product, and Support teams.
Develop OEM partner onboarding and value delivery assets for the customer journey.
Create business review frameworks and executive success summaries.
Prophecy is the leader in AI-native data preparation and analysis, revolutionizing how enterprises turn data chaos into insights. They are a fast-growing company building the next data revolution where AI agents and humans work together to transform data and ship trusted insights.
Work alongside Solution Architect to consult on platform configuration best practices.
Drive requirements, design and configure solutions.
Educate clients on the implemented RainFocus toolset.
RainFocus is a rapidly growing software company delivering in-person, virtual, and hybrid events through its industry-disrupting software platform to Fortune 500 companies. They are well-funded and building a company that is changing the market, creating a challenging, fun and exciting environment.
Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations.
Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
Configure and maintain MID Servers, Service Graph Connectors, and REST/SOAP API integrations.
They are a dynamic community of experts fully committed to advancing their customers' missions, fostering professional growth, and making a positive impact on their communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.