Job Description
As a Principal Support Engineer, your impact will include giving technical leadership and input toward Customer Support’s impact on customer needs through their journey post-sale. You will prioritize and manage several open issues at one time and be the Subject Matter Expert. You will lLead, design, enable and coach the Support Services Analytics SME pod and properly escalate unresolved issues to appropriate internal teams (e.g. software development). You will represent within EDB and the analytics communities of what a customer experience should be. Your responsibilities include to test and develop troubleshooting strategies and mechanisms for EDB products geared and developed towards containers running on public /private cloud environments. You should be able to troubleshoot, diagnose and solve Postgres-based database solution issues and provide prompt and accurate feedback to customers.
About EDB
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads.