Manager, Systems Success

Overview:

• The Manager, Systems Success will bridge central systems and local execution.
• Help sales, service, and marketing teams adopt best practices and use systems correctly.

Responsibilities:

• Share best practices across venues and support user adoption for Salesforce Sales Cloud, Outreach, and other commercial workflows.
• Partner with the Director of Sales and Revenue Systems & Data Team to improve processes and accountability.
• Manage documentation and provide enablement, office hours, and follow-up support.

Qualifications:

• 3-5 years of revenue-generating or systems enablement experience, ideally in premium seating, sports, or hospitality.
• Bachelor's degree required; Master's preferred, with proven success in sales technology adoption.
• Strong communication, presentation, and negotiation skills with CRM and Microsoft Office proficiency.

Benefits:

• Health, Dental, and Vision Insurance.
• 401(k) Savings Plan with matching.
• Paid Time Off including vacation, sick days, and holidays.