Job Description
We are seeking a motivated and customer-oriented Appointment Setter & Customer Service Representative to join our team. In this role, you will be a primary point of contact for clients and prospects — making and receiving calls, creating and managing support tickets, routing or escalating issues, and ensuring data integrity. Your work will support both our sales pipeline and our customer support operations, helping MDTASK scale while maintaining high customer satisfaction.
Key responsibilities include making outbound calls to qualify leads, answering inbound calls from customers, creating support tickets, providing first-tier troubleshooting, and maintaining accurate customer data in CRM and ticketing systems. You will also generate reports on call volume, appointments set, and ticket backlog.
The ideal candidate will have at least 1–2 years of experience in appointment setting, customer service, or inside sales (ideally in a tech/IT environment). Strong communication and problem-solving skills are essential, as well as experience with data entry, spreadsheets, and CRM systems. A customer-focused attitude and familiarity with ticketing systems are a plus.
About MDTASK
The client provides comprehensive IT solutions tailored for healthcare organizations, including services such as cybersecurity, network architecture, cloud migrations, and HIPAA compliance.