Front Desk - Inbound

Role Overview:

• This role acts as the virtual front desk of our clinic, answering phones and assisting with scheduling.
• You will support patients not enrolled in ongoing care navigation and identify those who may benefit from more comprehensive support.

Key Responsibilities:

• Answer calls promptly and professionally, processing referrals and medical orders.
• Coordinate with internal teams for records, billing, and technical support for virtual visits.
• Recognize when patients need extra support and connect them to care navigation services.

Requirements:

• 2–3+ years of experience in healthcare, medical reception, patient services, or call center support.
• U.S. healthcare experience required; RN license strongly preferred but not required.
• Excellent phone presence and communication skills, especially with older adults.

What We Offer:

• Full-time, fully remote role with competitive compensation.
• Training and mentorship in dementia care and patient experience excellence.
• Career progression opportunities in care navigation, clinical operations, and quality assurance.