Senior Associate, Customer Experience

The Senior Associate role will report into our Consumer Experience Credits and Refunds Lead and contribute to the strategic planning and implementation of industry-leading credits and refunds experiences and policies for our customers. This person will develop strategies to optimize our core success metrics and collaborate cross-functionally to implement them. The role involves partnering with various teams like product, engineering, analytics to improve customer experience related to credits and refunds. You will use data to identify opportunities and implement solutions from start to finish including policy changes and testing. DoorDash is a technology and logistics company that started with door-to-door delivery, and is looking for team members who can help them go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash offers comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.