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Provides customer weekend support via email for software releases. Investigates reported issues, identifies trends, and collaborates with engineering. Acts as the bridge between client experience and product stability.
Key responsibilities include: Developing a deep understanding of product offerings to effectively respond to customer inquiries. Providing weekend support coverage via email support channel, ensuring timely handling of all customer inquiries and release issues. Troubleshooting software issues, gathering detailed replication steps, and writing clear, actionable engineering tickets. Proactively identify and escalate urgent issues that impact production environments or multiple customers.
Minimum requirements include: Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA. Highly analytical mindset and superior ability to troubleshoot/test use cases and issues in software. Exceptional written and verbal communication skills.
Prompt Therapy Solutions
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses.