ServiceNow Technical Consultant, ITSM

Responsibilities:

• Participate on project teams to deploy solutions on the ServiceNow platform and lead a team of technical delivery resources.
• Lead development, testing, architecture, and design of complex solutions, and the creation of written deliverables, client demos, and integration sessions.
• Mentor junior staff, support project leadership, and obtain and maintain relevant certifications.

Qualifications:

• Experience implementing ITSM, CSM, and/or ITBM and expert-level development skills on the ServiceNow platform.
• Mastery in at least one ServiceNow suite, strong skills integrating with third-party tools, and strong knowledge of CSDM and CMDB.
• Strong presentation, project, communication, and attention to detail skills, and a self-starter attitude.

Expectations:

• Act as a recognized subject matter expert, providing measurable input into new products and processes and coordinating cross-practice deliverables.
• Communicate with external customers on strategic matters, participate in presales activities, and identify new client opportunities.
• Contribute to thought leadership, speak at industry conferences, and drive scoping and methodology for critical projects.