Job Description
Cherry is seeking proven high-performing Customer Support Specialists who deliver exceptional customer experience. The position is dynamic and will be on the front lines of solving questions from our providers and borrowers. Responsibilities include working with customers to satisfy inquiries, reviewing and monitoring a high volume of customers, and handling inbound and outbound communications. Additional tasks include documenting interactions, providing resolutions, working with management for improvements, and striving for improvement in a startup environment. Shift schedule flexibility is required, including weekends and some holidays, and the ability to de-escalate tough situations is essential.
About Cherry
Cherry is a fast-growing FinTech company that provides a Buy Now, Pay Later solution for medical practices.