Head of Implementation

The Head of Implementation will report directly to VP, Customer Success and is responsible for setting the strategic and operational direction of our team while scaling onboarding and implementation practices across segments. This role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth. The Senior Director sets the function’s strategic direction, oversees operations, drives successful delivery, and develops a high-performing team to achieve impactful results. Strategic Leadership: Define and drive the strategic vision for implementation and professional services. You will build, lead, and mentor a cross-functional team of Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists. You will also cultivate a high-performance culture that is reflective of company values, fostering psychological safety, inclusivity, ownership, and agility.