Client Success Manager, SMB (Self-Service)

As a Client Success Manager at Later, you will be part of a revenue team, and as such you will be goaled based on net revenue retention (renewals, upsell, and expansion) across your portfolio of customers. You will drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together. Prioritize customer adoption of the platform, and educate the customer on the many other capabilities of the Later ecosystem. Build Success Plans and nurture customers towards those success plans. Establish and nurture strong customer relationships, positioning yourself as a trusted strategic advisor to your clients from onboarding to renewal. Identify influential executives that are facing high-value problems, and discover ways that Later’s product and services can bring value to their business goals. You will also act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.