Servicing Operations Associate - Upstart’s Accelerator Program

As a Servicing Operations Associate, you will provide thoughtful, empathetic support to borrowers across channels such as phone, email, and chat. You will rotate through four key teams: Borrower Success, Collections, Recoveries, and Learning & Operational Excellence. Success includes meeting performance expectations, developing expertise in core servicing workflows, and demonstrating effective communication and problem-solving skills. By the end of the program, you’ll be ready to take on more senior responsibilities within Servicing Operations or other teams across Upstart’s broader Operations organization. The role requires working from the Columbus, OH office during quarterly development days and 3 days per month during the Collections rotation.