Job Description
As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day you will Diagnose and resolve high-priority, complex technical issues ensuring timely resolution and customer satisfaction. You will also conduct thorough root cause analysis of recurring issues, manage and prioritize incidents, and provide On Call support in rotation including weekends.
About Narvar
Narvar is a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers.