Customer Success Manager

As a Customer Success Manager, you will maintain relationships with key customers to establish a thorough understanding of their business needs and how our products and services can serve them. Increase ROI for our customers by increasing the adoption of appropriate features and best practices. Provide support for customers by demonstrating product expertise and guiding them with best practices. Assess customer requirements and manage implementation work for new and existing customers. Conduct on-boarding and training activities, working closely with the sales team on account plans, customer strategy, and product adoption. You will participate in executive business reviews for strategic customers and demonstrate mastery of our ever-evolving features and capabilities by working closely with our engineers, and using our products as part of your daily rituals. Effectively use data, as well as customer knowledge, to create meaningful interactions with our customers.