Customer Support Associate

Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests. The primary focus is on responding to and resolving inbound customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks. Responsibilities include responding promptly and effectively to customer emails, managing the timely distribution of renewal reminders, deploying targeted email campaigns, maintaining accurate customer records, and escalating complex issues. To be successful, you should be tech-savvy, have excellent communication skills, manage time effectively, have a keen eye for detail, enjoy troubleshooting, and be eager to learn. You will gain hands-on expertise in using automation platforms and technology to efficiently engage, retain, and support a large customer base at scale.