Outreach Specialist - Scheduling

The Scheduling Outreach Specialist is responsible for conducting emergency department, wellness, or preventative service outreach calls to identified patients. This role will provide patient education about clinic appointment availability and identify and communicate if the patient has any care coordination or triaging needs from the supported practice. Essential Duties & Responsibilities: Conduct direct telephonic outreach to patients on the provided list Follow standard messaging provided by Aledade while following the highest standard of customer service to assist patients in setting up an appointment with a member of our clinical care team in partnership with the patient’s primary care provider (PCP) Apply motivational interviewing tactics to break down psychosocial barriers to scheduling appointments while keeping the patients’ best interests in mind Act as a liaison for the patient and practice by directing calls to other appropriate individuals or departments as needed Respond to incoming and outgoing calls, texts, and emails by providing direction to patients' questions and/or concerns Educate patients on services offered by the practice(s) Track outreach and outcome documentation in the Aledade App and/or in a shared Google Drive document or other tracking system provided by Aledade Identify outreach trends and report back findings to the team, share creative ideas for increasing patient visits Retain some degree of flexibility as outreach strategy may shift with greater data availability Maintain a good collaborative working relationship with your designated market team & practice leadership team Other duties as assigned