New Customer Support Associate (Seasonal)

Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard. Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments. Create a lasting impression on every user through transparent, open, and honest communication. Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations. Show up everyday with a positive attitude and excited to help the team collectively reach its goals. Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions. Offer comprehensive technical assistance to both Web and Mobile app users. Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app.