Job Description
Clipboard Health is looking for highly motivated, customer-focused individuals to join their team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. This is primarily a voice-based role, with additional responsibilities that include handling emails as needed.
Responsibilities include delivering empathetic support to workplace customers, navigating tools to investigate cases and maintain documentation, applying critical thinking to troubleshoot issues, identifying recurring issues, and working cross-functionally with other teams.
About Clipboard Health
Clipboard Health dramatically improves lives by letting professionals turn extra time and ambition into career growth and financial opportunity.