Application Analyst, Niche Applications

Serve as the technical subject matter expert for multiple complex applications, including but not limited to: Jira, Jira Service Management, Azure DevOps, Smartsheet, Qualtrics, Contraxx, and other SaaS-based systems. Provide Tier 3 support, issue resolution, and proactive application monitoring to ensure high availability and optimal performance of supported systems. Oversee security access and administration for applications. Lead the strategic planning, design, configuration, and enhancement of assigned applications across departments in alignment with organizational goals. Collaborate with business stakeholders to define system requirements, improve workflows, and recommend solutions that enhance efficiency, accuracy, and scalability. Plan and organize application configuration and enhancement projects, including requirements gathering, identifying resources, vendor coordination, testing, training, and deployment. Serve as a liaison between BT and business units, to ensure business understanding and user alignment with assigned application best practices and standards. Conduct in-depth troubleshooting and root cause analysis; identify opportunities for automation and performance optimization. Own and maintain application documentation, including configuration standards, technical guides, vendor information, and training resources. Champion data governance, application security, compliance, and quality standards across systems. Develop and deliver training, best practices, and knowledge transfer sessions for power users to increase user adoption and competence within the applications. Work with vendors and developers to escalate and resolve application issues and enhancements.