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Systems & Technical:
- Serve as the internal subject matter expert for Sabre.
- Partner with the Commercial team to proactively monitor GDS queues.
- Execute manual and automated reissues, voids, and refunds.
Guest Experience:
- Contribute to customer satisfaction by providing superior, personalized service.
- Understand the specific context and desires of prospective guests.
- Proactively coordinate communication regarding flight management details.
Operational:
- Develop internal knowledge guides and conduct GDS training sessions.
- Identify areas of opportunity for new processes and systems.
- Collaborate with the Business Development team to support travel agencies.
Aero
Aero is redefining air travel with a modern approach, offering direct, premium flights via private terminals. They prioritize transparency, support, accountability, and fulfillment to foster a culture of trust and purpose for their employees.