Provide first-class service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
Arrange European and domestic travel, including flights, car rentals, and hotels.
Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
Perk is an intelligent platform for travel and spend management that automates everything from travel bookings to expenses and invoice processing. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices, with headquarters in London and Boston, and it values curiosity, purpose, and mindset.
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform.
Partner closely with Member Services leadership and operations teams to translate service workflows.
Work with stakeholders to prioritize Zendesk enhancements and operational improvements.
Omada Health inspires and engages people in lifelong health, one step at a time. They have certified as a Great Place to Work, carefully hiring talent and actively seeking diversity, building an inclusive culture where differences are celebrated and leveraged to inform decisions.
Interact directly with owners and guests to discover their needs and provide answers and solutions.
Advise customers on Evolve and distribution site processes and policies.
Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates.
Evolve's mission is to make vacation rentals easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability to create exceptional experiences for owners and guests.
Serve as the initial point of contact for end user inquiries, delivering timely, high-quality support via phone, email, and chat to Care Access frontline staff.
Build and maintain strong, trust-based relationships with end users by demonstrating empathy, active listening, and a deep understanding of their day-to-day workflows and challenges.
Translate technical concepts into clear, practical guidance that enables frontline teams to operate efficiently and confidently.
Care Access aims to improve the future of health for everyone. They bring research and health services to communities by using research locations, mobile clinics and clinicians. They are dedicated to ensuring everyone has the opportunity to understand their health, access care, and contribute to progress.
Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat.
Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2 nd line support .
Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.
AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders, and proposals through cutting-edge natural language processing technology. They are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Act as a trusted point of contact for high-value travelers.
Manage complex and sensitive situations with autonomy, precision, and discretion.
Collaborate closely with internal teams to investigate issues and anticipate needs.
OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide. Operating across 5 continents and more than 130 countries, we support over 300,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and escalate complex matters as needed
They are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. They offer a supportive online community.
Respond to guest inquiries using templates and property information.
Monitor cleaning schedules daily and weekly and confirm cleaners arrive on time.
Process guest resolution claims and coordinate with maintenance and vendors.
They are looking for a highly reliable, detail-oriented, and proactive Guest Support Specialist to help manage daily operations across our short-term rental properties. This role is ideal for someone who takes ownership of their work, communicates clearly, and thrives in a structured, fast-paced environment.
Work on customer support and success problems from real-world business scenarios.
Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
Collaborate with technical staff to improve the design of efficient annotation tools.
XAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands-on.
Review and validate AI-generated responses, knowledge articles, and case resolutions.
Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike.
Analyze CSAT, NPS, and case resolution data to identify trends and quality issues.
Granicus builds and maintains technology that transforms the Govtech industry by bringing governments and constituents together. They have served 5,500 federal, state, and local government agencies, and over 300 million citizen subscribers use their digital solutions across the U.S., U.K., Australia, New Zealand, and Canada.
Curate highly personalized concierge experiences for our valued clients and guests
Design and book bespoke excursions, transfers, and exclusive experiences
Anticipate guest preferences and identify refined upsell opportunities
Accor is an artisan of travel that continues to elevate the art of luxury across trains, hotels, and sailing yachts. The award-winning Centre is recognized for strong community contributions and a dedication to creating exceptional, memorable luxury experiences for every colleague and guest.
Write GDS scripts, test, debug, document and deploy new and modified code.
Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. Our team of talented individuals is what makes us successful with competitive pay, benefits, perks, and flexible work-life balance.
Provide excellent customer service to customers, partners, and internal stakeholders.
Take customer calls and manage the creation and submission of support tickets to resolve issues.
Perform routine server installations and refreshes following documentation to ensure maximum availability.
Agiloft is the global leader in data-first contract lifecycle management (CLM) software. They help organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. Agiloft is a growing, vibrant, successful company that is at the forefront of a must-have market for all organizations with strong employee experience and customer experience.
Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams.
Respond to and, where needed, escalate technical support requests submitted via email or chat.
Explain technical concepts clearly so customers can confidently use our products.
Duffel is rebuilding the infrastructure that underpins the travel industry with the goal of simplifying systems and building tools that will make the future of travel effortless. They were part of Y Combinator S18 and are backed by Benchmark, Blossom, Index Ventures and Kima Ventures.
Advise and arrange travel for corporate business customers.
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
Arrange and book domestic and international business travel for air, road, rail, and accommodations.
Amex GBT helps colleagues find inspiration in travel as a force for good and can make an impact on the industry. They offer an inclusive and collaborative culture where voices are valued and provide career advancement opportunities.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Answer real-time customer phone, email or chat inquiries.
Triage and troubleshoot problems with customers.
Focus on problem resolution while providing proficient customer service.
Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.