Lead the quality assurance strategy across our critical patient, provider, and growth platforms.
Operate as a force multiplier by integrating AI into the testing lifecycle.
Ensure our platforms remain highly reliable and aligned with user acquisition strategies.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, they move quickly, operate with limited layers, and expect high ownership from every team member.
Identify high-friction, high-volume manual work across Success and Support
Design and deploy AI-assisted workflows that eliminate repetitive tasks
Build CSM copilots that automate summaries, prioritization, and follow-ups
Wrapbook provides a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place making production payroll and accounting easier, faster, and more secure. Wrapbook has a growing team of 250+ people across the USA and Canada.
Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.
Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.
Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Review, analyze, and rank AI-models' chains of thought for correctness and approach.
Provide clear, constructive feedback to improve AI-generated responses.
An Enterprise client is seeking talents who are fluent in English who will help train generative artificial intelligence models. They seem to maintain a contractor-based work environment.
Evaluate AI-generated responses using a structured safety rubric
Complete two independent evaluations per item
Provide concise, well-structured rationales in English
Welo Data, part of Welocalize, is a global AI data company delivering high-quality, ethical data to train the world’s most advanced AI systems. They have 500,000+ contributors and offer limitless opportunities for their global community to grow, contribute, and work on their terms.
Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels.
Map and document our support processes end-to-end — own the workflows, find the gaps, fix them.
Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Review and label content for sentiment, factual accuracy, and reasoning issues.
Evaluate model outputs across quality dimensions using scoring frameworks.
Validate automated assessments and identify discrepancies or errors.
Welo Data provides AI services helping to develop and evaluate large language models (LLMs). The job posting does not provide information regarding the company's size and culture.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Campaign Execution: Own end-to-end execution of brand campaigns.
Build with AI: Using internal AI tools to create SQL queries to improve efficiency.
Campaign QA: QA campaign inputs like copy, tracking links, images, and tags — and flag or resolve gaps proactively.
Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. They are a passionate team of 100 Propellers working to help users get through the month, every month, with a get-stuff-done culture that is also fun and caring.
Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
ServiceNow provides innovative AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they strive to make the world work better for everyone.
Assess the quality of the performance of our end user Service Desk.
Monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures.
Assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for the overall program to enhance the customer experience.
AMERICAN SYSTEMS is dedicated to innovation and customer success. They offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Annotate and label data from mortgage conversations.
Give feedback on AI responses for accuracy and helpfulness.
Test the AI for issues, including response quality and realism.
Kastle is building the AI operating system for consumer lending, partnering with major mortgage lenders to transform contact centers and compliance using AI voice agents. Backed by Y Combinator and Commerce Ventures, they focus on redefining borrower interactions with financial institutions.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Own recurring operational reporting and publishing, ensuring accuracy across data sources and systems.
Maintain documentation standards and structured repositories in Confluence and SharePoint.
Support Wrike administration, including data hygiene, queue and intake management, workflow and form updates, and routing logic adjustments.
Granicus is in the Govtech industry and is transforming it by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Work closely with developers, business analysts, and product owners to understand requirements and provide feedback during the development process.
Collaborate with product owners to define test objectives, strategies, and test plans for Salesforce projects.
Identify, document, and report defects and issues in a clear and concise manner, including steps to reproduce and severity assessment
Motive empowers those who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Partner with Support, Sales, Marketing, Finance, and People to uncover high-impact automation opportunities.
Design, implement, and maintain n8n workflows combining APIs, data stores, and LLM capabilities.
Document clearly, provide handover and training, and iterate based on feedback and telemetry.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Backed by a community and 500+ integrations, they're changing the way people bring systems together and scale ideas for impact, with a diverse team of over 220 working across Europe and the US.
Support data readiness for client reporting across several functions.
Review and correct data generated offshore and gather examples for training purposes.
Identify root causes of data quality issues and propose systematic solutions.
EDO is a TV outcomes company with a leading measurement platform that connects convergent TV airings to consumer behaviors. They empower the advertising industry to maximize media impact and are headquartered in New York City and Los Angeles.