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What We're Looking For:
- Ability to learn and clearly explain a technical product or concept
- Strong written communication skills in English
- Experience delivering high-quality customer support for a technical product
What You'll Be Doing:
- Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams
- Respond to and, where needed, escalate technical support requests submitted via email or chat
- Explain technical concepts clearly so customers can confidently use our products
What You Can Expect From Us:
- We’re dedicated to your personal growth
- Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions
- We believe that everyone should have pride in their work, taking full ownership of it and its impact
Duffel
Duffel is rebuilding the infrastructure that underpins the travel industry with the goal of simplifying systems and building tools that will make the future of travel effortless. They were part of Y Combinator S18 and are backed by Benchmark, Blossom, Index Ventures and Kima Ventures.