Product Support Analyst

What you’d achieve:

• Become an expert at using and troubleshooting the LogicGate RiskCloud platform
• Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
• Follow (and help develop) processes that improve our customers’ experience

Attributes of a great candidate:

• Ability to reduce a complex topic to a few simple steps and appreciate seeing customers become more successful because of your help and teaching
• You are quick to learn new technologies and are excited to share your passion for technology and software with others
• You are a skillful communicator, and recognize the opportunity for every interaction to be a positive one

Total Rewards:

• Competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits
• Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays
• Employees' growth and development are supported throughout their career journey through informal and formal programs and activities