Patient Service Representative I (PSR I) – Pre-Arrival Support

Advocate Health

Remote regions

US

Salary range

$21–$31/hr

Benefits

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Key Responsibilities:

  • Verify and update patient demographic and insurance information with a high level of accuracy.
  • Perform benefits and eligibility verification, identifying coverage details and potential issues.
  • Initiate and support authorization/pre-certification processes as required.

What We’re Looking For:

  • Strong attention to detail and accuracy.
  • Ability to work in a fast-paced, ever-changing environment.
  • Strong communication and customer service skills.

Schedule & Work Environment:

  • Full-time, remote position.
  • Monday – Friday schedule within standard business hours.
  • Work assignments and workflows may evolve based on business needs.

Benefits:

  • Paid Time Off programs.
  • Health and welfare benefits such as medical, dental, vision, life, and disability.
  • Defined contribution retirement plans with employer match and educational assistance.

Advocate Health

Advocate Health is a nonprofit integrated health system formed from the combination of Advocate Aurora Health and Atrium Health, providing care under multiple regional brands. They employ 155,000 teammates across 69 hospitals and over 1,000 care locations, with a focus on clinical innovation, equitable care, and community benefit.

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