Account Representative

The Account Representative is responsible for proactively building and maintaining positive relationships with customers within various industries, and is accountable for the satisfaction, retention and profitability of the assigned customers. The Account Representative will understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers; Establish strong relationships with our customers and collaborate on opportunities for product enhancements, marketing strategy and upsell opportunities; Answer all telephonic and/or email requests from customers concerning products and services on a daily basis. The role requires excellent interpersonal and phone skills to retain and service customer relationships. The Account Representative will work with customers to the determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training; Review and analyze current products for each customer to capitalize on upsell opportunities; Schedule quarterly meetings or conference calls with customers to discuss their goals, status and utilization. Create strategies with Director, Account Services to create account planning for customers yearly. Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis.