Job Description
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.
The associate will be expected to solve tickets per week across various Remote verticals, maintain productivity standards, while ensuring high attention to detail. Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals. The associate will work in close collaboration with the Customer Success, cross-vertical operational teams and Sales; and be the voice and the ear for our users.
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.