Member Advocate
Benefits
Unlimited PTO
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What You Will Do:
- Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
- Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
- Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
About You:
- Bilingual (English and Spanish) preferred but not required
- Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
- Comfortable with remote work.
Benefits:
- Remote company with a fully distributed team – no return-to-office mandates
- Flexible vacation policy (and a culture of using it)
- Medical, dental, and vision insurance with 100% company-paid employee coverage
Sana
Sana is a health plan solution built for small and midsize businesses — designed around our integrated primary care service, Sana Care. It has been remote-first since day one, with a fully distributed team across the U.S.