Customer Success Associate
Benefits
Unlimited PTO
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What you will do:
- Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
- Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
- Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
About you:
- 2 years+ of experience in work areas adjacent to support
- Strong time management and organizational skills
- Experience in health insurance or a related field preferred
Benefits:
- Remote company with a fully distributed team
- Flexible vacation policy
- Medical, dental, and vision insurance
Sana
Sana is a health plan solution built for small and midsize businesses designed around their integrated primary care service, Sana Care. They have been remote-first since day one, with a fully distributed team across the U.S., and value curiosity, ownership, and speed.