New Associate, Customer Enablement

Responsibilities:

• Build automated customer journeys and playbooks that directly improve activation and ROI for restaurants.
• Collaborate daily with Customer Success, Onboarding, Product Marketing, Analytics, and Operations partners to turn data and feedback into scalable programs.
• Learn how to operationalize insights at scale using tools like Looker, Salesforce, and Gainsight.

Qualifications:

• You have 1+ years experience in Customer Success operations or related industries.
• You are proficient using data and insights to optimize a digital customer journey.
• You are comfortable working with BI tools and spreadsheets (e.g., Looker, Google Sheets).

Benefits:

• Offers a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching.
• 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave.
• Medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.