Senior IT Technician (PST)

We’re looking for an outstanding Senior IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the Senior Manager, IT Operations, you will work independently on a remote basis in the PST time zone (11am - 7pm) as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe. Provide tier 1 support for all end users remotely, diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software. Participate in asset management activities related to both hardware and software. Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally. Draft and update detailed internal and end user facing documentation related to supported technologies and processes. Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs. Stay current on technologies used by the company and all internal changes, and train employees on best practices.