Incident Manager

Looking for a passionate incident manager to join the Infrastructure Operations (IOPS) department. Part of the Service Management team in charge of leading the incident management, problem management and change management process. During critical major incidents, you will perform the role of an incident commander and hold the overarching responsibility of managing the organization's incident response, from driving the investigation in a war room, to delegating various incident response tasks, to communicating and coordinating with every stakeholder, to driving the incident investigation to resolution and restoring services timely and swiftly. To be a successful incident manager, you should have an understanding of basic internet technology and an aptitude for learning new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain focus and calm during major incidents. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.