Customer Success Manager

As a Customer Success Manager, your day will revolve around fostering strong relationships with our clients. You'll be the primary point of contact for our customers, ensuring their satisfaction and success in utilizing our financial technology solutions. Your daily activities will include proactive communication, issue resolution, and strategic guidance to help clients achieve their business objectives. You will collaborate closely with cross-functional teams to ensure a seamless customer experience. You will manage strategic client relationships on the Amount platform, guiding clients through onboarding, providing training to maximize product utilization. You will also gather client feedback, working with the product team to drive continuous improvement, and work closely with sales teams to ensure timely renewals and upsell opportunities.