Senior CX Technology Solutions Advisor

Navigate early pipeline leads and opportunities, particularly for complex, multi-practice pursuits. Help sellers get to the next step on a pursuit: a conversation, workshop, innovation lab, consulting engagement or phase one modernization initiative. Facilitate client discovery workshops or delivery short-term client engagements to understand their current needs, limitations, strengths and define their path forward, typically with a blend of solution components across CCaaS, AI, CRM, Analytics, Advisory services. Develop roadmaps showing how AI can progressively transform CCaaS implementations. Articulate the business value of the proposed roadmap or scope in clear compelling terms. Create frameworks for measuring and maximizing ROI from combined CCaaS and AI investments. Collaborate with other advisors to provide comprehensive coverage across the technology landscape. Develop winning proposals. Expand our reach to open new opportunities, particularly for our emerging capabilities. Shape pursuit and close strategies … target $2-3m/quarter of influenced revenue Contribute to the ongoing maturation and differentiation of our go-to-market. In the context of building and advancing pipeline, contribute to TTEC Digital thought leadership in support of the market trends and client needs associated with AI, Hyperscalers, and large enterprise complexities.