Excel with contact center technologies and artificial intelligence in the customer and employee experience domain. Serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. Bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to clients.

You’ll lead a senior team focused on IT support tooling, automation, and data. In this role, you’ll oversee Jira Service Management, Moveworks, and AI-assisted support systems that power our Tier 1 and Tier 2 teams and enhance end-user experience. You’ll drive strategic tooling improvements, enable efficient operations, and ensure that our support platforms scale with the company.