Associate Account Manager

Your primary focus will be retaining, expanding and managing our SMB and self-service customer base. You will proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity. You will work closely with our Finance, Rev. Ops and Go-To-Market teams to ensure a positive and consistent customer experience. You will help our customers drive revenue through ELG for our customers, understanding their wins are our wins too. You will help customers realize value from Crossbeam and renew contracts on-time year over year. Identify expansion opportunities through user adoption and upsell indicators and build relationships with every contact you encounter.