Care Pro Relationship Manager

We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy for the benefit of both our Clients and Care Professionals (caregivers). The role responsibly balances the needs and experience of both the client and Care Pro through partnership with the Client Manager. As a Care Pro Relationship Manager, you will be responsible for proactively engaging and building relationships with our Care Pros, with a heavy focus on staffing strategy and execution, and helping us create the best possible client experiences. Responsibilities include overseeing and executing market staffing strategy, developing and managing market staffing through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery and align with Client Manager on daily and weekly market priorities. Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. Share critical feedback and updates from Care Pros that impact Client Manager workflows. Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience and prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. Work with the market team to manage real-time questions, issues, or changes relating to clients. Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.