Job Description
You will leverage automation, data analytics, and self-service resources to drive customer adoption, health, and retention, complementing our high-touch Customer Success programs. The ideal candidate will be a strong leader with experience leading customers to value by scaling Customer Success teams and operations through automated, repeatable systems and tech-enabled tools. Strong candidates will have hands-on experience in scaled customer engagement in the enterprise software space, demonstrated thought leadership in Customer Success tools and scaling strategies, and a track record of successful execution in a scaled model leading to improvements in customer satisfaction, renewal rates, and revenue growth.
About Coupa
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.