Senior Account Manager

Manage Mid-Market, Upper Mid-Market, and Strategic accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion. Serve as a thought leader for customers, proactively raising solutions and concerns. Partner with internal teams to manage the overall success of the merchant. Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and merchants. Responsibilities include identifying growth opportunities, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs. The candidate should have 5-7+ years of experience in sales or account management in ecommerce, fintech, or payment technology.