Customer Experience Program Manager

Blueprint

Remote regions

US

Salary range

$47–$51/hr

Benefits

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Program Execution & Workback Management:

  • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
  • Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles
  • Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations

UAT & Validation Ownership:

  • Plan and execute User Acceptance Testing (UAT) programs end‑to-end
  • Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
  • Coordinate participant readiness including access provisioning, instructions, timelines, and logistics

Readiness & Enablement Operations:

  • Coordinate readiness activities including communications, learning assets, launch preparation, and drills
  • Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs
  • Ensure readiness assets are accurate, complete, and tailored for intended audiences

Blueprint

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. They solve complicated problems, using technology to bridge the gap between strategy and execution, leveraging the knowledge, skills, and the expertise of their teams. They are bold, smart, agile, and fun.

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