Job Description
Equip is seeking an experienced Financial Counselor who will be responsible for assisting patients and their families in understanding Equip’s insurance coverage, billing process, payment plans, and any aspects of the patient financial account. Financial Counselors serve as a liaison between patients, supports, care team members and insurance plans to provide a primary point of contact related to patient financial responsibility and provide an unparalleled, cohesive service experience.
Financial Counselors are also responsible for service recovery, conducting reactive outreach in response to complaints or concerns related to billing concerns in order to problem-solve and ensure patients remain engaged in treatment and finances do not present a barrier to ongoing care.
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works.