Principal Customer Success Executive (ServiceNow)

In this role, you will cultivate trusted advisor status with executive customer stakeholders and become an expert in ServiceNow value methodology, engaging in regular value reviews with customers. You will understand customer strategic goals and contribute to customer roadmap development, aligning with the customer’s product adoption strategy. The role involves defining, realizing, and benchmarking business value, developing relationships with ecosystem partners, and creating implementation strategies to accelerate time to value. You will also maintain account level relationships, advocate for ServiceNow's best practices, and contribute expertise on optimizing advisory, expert services, and Co-Delivery to deliver high customer CSAT metrics.