Own end-to-end planning and execution of standardized assessments for assigned programs, ensuring compliance and successful delivery.
Serve as subject matter expert on testing requirements, platforms, and protocols, managing scheduling, proctor readiness, and live events.
Analyze participation trends, oversee score reporting, and drive process improvements through post-assessment retrospectives.
OpenEd opens the world to every learner, serving over 100,000 students with customized education. With an eNPS in the top 0.1% of tech companies, they have a strong culture focused on customer obsession, action, and transparency.
Lead assessment implementation and onboarding for strategic and key accounts, including configuration and go-live support.
Build and coach a team to deliver ongoing advisory, data coaching, and usage reviews that drive renewal-worthy outcomes.
Partner cross-functionally with Customer Service, Sales, Product, and Marketing to turn assessment expertise into customer value.
Newsela is a leading education technology company focused on AI-powered solutions for K-12 classrooms to drive meaningful learning. The company operates with a fully remote culture and hundreds of employees, emphasizing collaboration and customer impact.
Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Manage a team of Data Collection Driving Operations field resources and oversee day-to-day operations.
Conduct periodic reviews, facilitate team meetings, and collaborate with other team members to manage workload.
Provide SME advice on regional issues, assist in resource planning, and ensure quality and financial controls.
TSMG provides field projects and data collection driving operations services. They are a company focusing on operations management with a culture that values team collaboration and continuous improvement.