Job Description
As a Customer Success Manager at Triple Whale, you will manage a high-volume customer portfolio through shared inbox, live chat, and office hours. You will drive retention and expansion by proactively identifying churn risks and collaborating cross-functionally to support upsell opportunities. You will identify opportunities to expand the clients suite of Triple Whale products and develop a deep understanding of our products and the marketing landscape. You will also analyze customer usage to form accurate forecasts and manage risk throughout the year.
About Triple Whale
Triple Whale is the source of truth for eCommerce brands, centralizing the entire analytics stack to empower brands with visibility for smarter decisions and faster scaling.