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Responsibilities:
- Be the first point of contact for remote technical issues.
- Manage access and account lifecycle in Active Directory.
- Configure computers with operating systems and applications.
Requirements:
- Proven experience with service desk operations.
- Understanding of SLAs and remote support.
- Strong technical skills with Windows, printers and scanners.
Added Advantages:
- Background in technical call centers or desktop support.
- Proficiency in Windows/application installation.
- Experience supporting mobile devices and authentication.
FIS
FIS tackles challenges at the intersection of financial services and technology, operating with conviction and discipline. They value collaboration, knowledge-sharing, and holding each other to a high standard.