Enterprise IT Systems & Support Lead

Responsible for leading our internal service desk, prioritizing, tracking, and resolving tickets with speed and clarity. Provide hands-on L2/L3 support across endpoints (macOS/Windows), SaaS tools, SSO, and identity management. Own the administration and configuration of key systems, especially Google Workspace, Notion, and Atlassian Jira. Collaborate on process improvements around onboarding/offboarding, device provisioning, and access reviews. Maintain clear internal documentation, SOPs, and system change logs. Partner with InfoSec to support compliance (SOC 2, HIPAA), identity and access management. Work with our automation team to explore how internal IT can scale through AI and agent-based support tooling.