Job Description
As a CS Technical Representative, your role is to troubleshoot Tier 2 issues escalated from Tier 1 Technical Support and will be responsible for first-level escalation within the Technical Support team. You will resolve complex, and some novel reliability issues across the 1Password product offering, ranging from app installation issues on Windows to 1Password SCIM bridge deployment queries.
You are equipped with the competencies required to comfortably deal with more complex issues in your primary area of support; alongside this, you have developed competencies to Level A standard in additional area(s) of support. You contribute in the Tier 2 and Tier 1 spaces respectively, and take on more of a supportive role for your junior colleagues when required.
This is a remote opportunity within the UK and the Netherlands.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future, ensuring every identity is authentic and every application sign-in is secure.