Senior Customer Success Consultant

As a Senior Customer Success Consultant (CSC), you will support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success. Granicus offers solutions to Federal, State and Local governments. This role will align to one of those customer market segments with a focus on driving adoption among one or more of Granicus’ product families. Strong candidates will have experience in nurturing clients in an agency, public sector, or software organization. You will proactively guide a dedicated portfolio of ~100 clients, consistently creating deeper adoption of solutions and ensuring a seamless experience. You will voraciously consume Granicus best practices content and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption.